Shipping policy

Shipping Policy

We ship orders from our fulfillment locations in the United States and Europe, depending on the destination country, product availability, parcel size, and the selected shipping method.

Processing Time

Most orders are prepared and shipped within 2–3 business days.

If your order is currently in production, it may take 1–2 weeks to ship. We will notify you if additional production time is required.

Custom, personalized, or made-to-order items may require additional preparation time.

Shipping Within the United States

For orders with free standard shipping, we usually ship with USPS Ground Advantage.

For express shipping orders, we usually ship with UPS 2 Day or FedEx 2 Day. The final carrier may depend on the parcel size, delivery address, and carrier availability.

Shipping to Europe

Orders shipped to European countries may be sent with DPD, FedEx, or DHL, depending on the destination country, parcel size, and delivery service availability.

Shipping to Australia

Orders to Australia are usually shipped with DHL from our European fulfillment location in Poland.

Shipping to Canada

Orders to Canada are usually shipped with UPS from the United States.

Shipping to Other Countries

For destinations not listed above, orders are usually shipped with FedEx or DHL, depending on the delivery country, parcel size, and available shipping options.

Delivery Times

Estimated delivery times are shown at checkout when available. Delivery times are estimates only and may vary due to customs processing, carrier delays, holidays, weather conditions, or other circumstances outside our control.

Customs Duties, Import Taxes, and Fees

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country’s customs authorities unless duties and taxes are explicitly stated as prepaid.

We are not responsible for delays caused by customs clearance or for fees charged by customs authorities, postal services, or courier companies.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. If a parcel is delayed, returned, or lost due to an incorrect or incomplete address, additional shipping costs may apply.

Lost, Delayed, or Returned Packages

If your package is delayed, please contact us and we will help check the tracking information. However, delivery delays caused by the carrier or customs authorities are outside our direct control.

If a package is returned to us because it was not claimed, refused, or could not be delivered due to an incorrect address, the buyer may be responsible for the original shipping cost, return shipping cost, and any additional reshipping fees.