Order Processing
Please note that since our products are handmade, they may not always be in stock at the time of your order, so once you place an order, you will receive a confirmation email with details about your order and the estimated shipping time.
Processing Time
- In-stock items are shipped within 2-3 business days.
- Made-to-order items require up to 10 business days for production before shipping.
Shipping Locations & Methods
We ship from our trusted small production partners in the USA and Europe (Poland or Slovakia), selecting the closest location based on your order to ensure faster delivery.
Shipping in the USA
- USPS Ground Advantage – Estimated delivery time: 2-5 business days.
- UPS or Fedex 2-Day Delivery – Guaranteed 2 business days. If you need express shipping, this option is available for an additional $10.
Shipping in Europe
- Deutsche Post, Royal Mail, GLS or DPD – Estimated delivery time: 3-10 business days, depending on your location.
Shipping to United Kingdom and Norway
- Slovak Post, DHL, Poland Post - Estimated delivery time: 5-10 business days.
Shipping to the rest of the world
- Slovak Post, Poland Post - Estimated delivery time: 10-20 business days.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Returns & Refunds
We accept returns within 14 days of receiving your order. Once the returned item reaches us, we will either issue a full refund or send a replacement, based on your preference.
If you have any questions about shipping or returns, feel free to contact us.